Please read the terms and conditions before using our website. By using this site, you are bound to the terms and conditions stated.
1. Shipping
- All of our products are shipped using external agencies and we will not be held responsible for any lost or damaged parcel. For enquiries regarding your parcel, you will have to check with the courier itself.
- We do not do meet-up for the sales of our products. All of our products will be carefully packaged for delivery to prevent any possible damages to it.
- For parcels above a certain weightage, the shipping cost will be quoted to you via email. Payment for the shipping cost will be done via PayPal only.
- Shipping does not include any form of taxes which may apply in your country.
IMPORTANT NOTES:
- Please take note that different preorder items have different estimated release dates. To avoid any discrepancies in the shipping fees, we will only ship your order out once all of your items are released and received by us.
- If you purchased preorder items and ready stock items together in 1 order, we will only ship your order out once all of your items are released and received by us. You may contact us at enquiries@toyspace.com.sg to top-up for shipping fees if you would like us to ship out your ready stock items first.
- ALL release dates stated under our Product Description are ESTIMATED and it may not be accurate and may be delayed. We will try our best to process your orders once the items are ready.
- We are not obligated to respond to any enquiries regarding the delayed release dates, unless special and official announcements were given by the brands themselves.
2. Products
- All products paid for are non-refundable. However, if there are any issue with your order, you can Contact Us within 3 days upon receiving the product so we can better assist you.
- All products are non-exchangeable unless the products are wrongly delivered to you. In this case, you can Contact Us within 10 days upon receiving the products. The product should not be open if it is the wrong order otherwise it will be deemed as sold.
- All preorder items are non-refundable as well unless the products are out of stocks. In the event that you wish to cancel your preorder, your payment will be forfeited.
- Toy Space reserves the rights to cancel or reject any orders.
3. Payment
- All prices stated are in Singapore Dollars (SGD) unless stated otherwise.
- We do not accept Cash on Delivery payment method, including Preorder purchases and Self Collection.
- There will be no refund for any order cancellations including Preorder items.
- By agreeing to perform an online transaction with Toy Space, you agree not to disclose any form of confidential information to anyone else.
4. Privacy Policy
- When you sign up for an account with Toy Space, you are hereby agreeing to the use of your account information for the purpose of us to provide services to you.
- Your account details are confidential and it includes information such as your name, contact number, email address, home address, etc.
- By signing up for an account with Toy Space, you affirm that you have read the terms & conditions and verified that all information provided are true and accurate.
5. Reward Program
We reserve the rights to revoke and remove any customer accounts associated with Referral Fraud. Customers seeking to take advantage of our referral rewards by creating fake/duplicate accounts or customer IDs will have their accounts and Space Tokens removed permanently without any room for negotiation.
