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Table of Contents
No, an account is not compulsory for you to shop at Toy Space.
However, creating an account with us allows you to accumulate Space Tokens which can be exchanged for discounts. It also allows you to receive member's only benefits.
Please Contact Us and we’ll send you the missing item(s) as soon as possible. We apologize for any inconvenience caused.
Please Contact Us within 10 days upon receiving the item(s) and we’ll process an exchange for the faulty item immediately. Please kindly include snapshots of the area of defect clearly in your email.
If the defected item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defected piece out to us within 10 days. In the event whereby the defected item is out of stock, refunds will be issued. The refund will only be done after the item is being returned back to us. Meet-ups will strictly not be adhered to for exchanges and returns.
Please Contact Us and we will process an exchange for the incorrect item immediately. In the event that stocks are no longer available, a refund will be issued.
Yes, you may amend your order only if your order has not been dispatched to the courier. Contact Us and we will assist you to check if your items has been dispatched.
No, you cannot cancel an order once you have checkout.
As an established online retailer in Singapore, our prices change according to the current toy trends, inventory as well as demand from our customers. In this case, we will not be able to provide a refund for the difference in price.
If your payment has been declined, please submit a new order as we are unable to process any orders if payment has not been made and verified by Toy Space.
To help ensure your payment will not be declined when placing a new order, we suggest checking the following:
If you’ve tried all these and are still having problems, please Contact Us.
No, all prices for our products are as indicated on our website.
For delivery within Singapore, We provide FREE Local Delivery (Registered Express Delivery) as well as Self Collection.
We also offer International Shipping. For for information about our International Shipping, please refer here.
No worries, just email us your preferred collection timing & Contact Us
Yes. Contact Us and our team will assist you on the payment method via PayPal and provide you with a shipping quotation.
All our orders are handled by external vendors - EasyParcel Singapore, NinjaVan or SingPost. EasyParcel has a list of different couriers available, to find out which courier is handling your order - Enter your Tracking ID at EasyParcel Singapore or SingPost or NinjaVan
You can find our international delivery information here.
Depending on couriers used, they will either leave a note at your door step for manual collection with the courier or the products may be sent back to us.
Our items take 3 to 5 working days to be shipped as we want to ensure that each parcel is shipped out correctly. We will notify our customers on the status of your order via email.
Toy Space is an online shop and do not have a physical retail store. However, you may opt for self collection. Refer here for more information on self collection method.
Yes, we do ship our products internationally. You may refer to our Delivery & International Shipping information here. Kindly contact us if you have any further enquiries.
All orders will be send out by AIR Mail only as it is more efficient and worth it. Our AIR Mail rates are considered to be the cheapest in the market.
Yes we do provide self collection option during check out. Kindly refer to our delivery page here. If you are unable to meet the timing provided, you can opt for our online delivery service via EasyParcel Singapore
We will send your Tracking ID to your email address once your products have been processed for delivery.
We process all orders for delivery within 2-3 working days. The courier service will provide you an estimated delivery arrival upon shipping it out.
For international delivery, depending on your delivery destination, the estimated delivery dates may vary.
For local delivery, your products should arrive within 2-3 working days, depending on the courier we used at that point of time.
In the event of a lost parcel, Contact Us with your 1) Order Reference no. and 2) Tracking ID. Our customer care service will assist you to check with the courier and give you a response asap.
No, we do not provide refunds. Instead, we will do an exchange of the wrong item(s) with free of charge delivery. Do take note that the item must be in its original conditions in order to do an exchange. Nonetheless, Contact Us with your 1) Order Reference no. and 2) Tracking ID if you have received a wrong item.
Returns & Refunds
Returns for exchanges are only allowed if the products shipped to you were incorrect. If your products are faulty, please refer to Order Issues for more information.
Contact Us with your Order Number.
Payments & Promo Codes
We accept credit cards and Paypal payment.
*ATM transfers and cash deposits are strictly not accepted.
You can only use one promo code per order.
Unfortunately, the "new email subscriber" discount code is not applicable to preorders.
Are my details safe when ordering online with Toy Space?
Our customers' privacy are of utmost importance to us here at Toy Space.
By signing up for an account with Toy Space, you are already a member of our store and will be entitled to privileges such as members' only promotions, referral discounts, points exchange and many more.
Product & Stock
Please subscribe to our newsletter for the latest updates regarding our stocks, newly added toys, promotions, and discounts.
If you have any questions/feedbacks, please free free to Contact Us
Its very simple to join our Reward Program!
- Click the orange "Reward Program" button at the bottom left of our website.
- Click Create a store account"
- Fill in your First Name, Last Name, Email, and your preferred Password and click "Create"
- Congratulations! You are now part of the Reward Program!
By being a part of our Reward Program, you will be able to use your accumulated Space Tokens to redeem special discounts!
Earn Space Tokens through various activities such as:
- Registering a FREE account at Toy Space
- "Like" our Facebook Page.
- Follow our Instagram and many more
- Refer a friend and earn cash discounts.
Unfortunately, your Space Tokens are non-transferrable between accounts.
No, you are unable to transfer Space Tokens to cash and the usage of your Space Tokens are strictly for redeeming discounts from Toy Space only.
There are no expiry dates for Space Tokens! So feel free to use it anytime you want!